FAQ
Frequently asked questions.
Don't see what you're looking for? Call us at (281) 402-6688, text us, or send a message through the contact form.
Pricing & quotes
- How much does a home cleaning cost?
- It depends on the square footage of your home and how often we clean. Recurring schedules cost less per visit than one-time cleanings.
- Do you charge hourly or flat rate?
- We're a flat-rate company. We don't have hourly overages unless something completely unexpected comes up — and even then, only with your explicit agreement before any extra time is charged.
- Do you have an initial cleaning fee?
- Yes. We always start with a Deep Clean to bring the home to our standard. After that, your routine cleanings are at a reduced rate.
- Do we get a better price if we clean more often?
- Yes. The more frequent your recurring service, the less you pay per visit. Weekly customers get the largest discount, then every 2 weeks, then every 3, then every 4.
- What are my payment options?
- We accept credit card only.
Booking & quotes
- How do I get a quote?
- Call us at (281) 402-6688 or text the same number, and we'll price your home and confirm the details. Online instant quoting is coming soon.
- How do I set up my initial cleaning?
- Call (281) 402-6688 or text the same number and we'll get you scheduled. Your first visit will be a Deep Clean.
Services
- What types of cleanings do you offer?
- Move-in and move-out cleanings, one-time Deep Cleanings, and recurring scheduled cleanings every week, or every 2, 3, or 4 weeks.
- Is there an additional charge for pets?
- No. We love pets — there's no additional charge for homes with them.
- What products do you use?
- Eco-friendly, non-toxic cleaning products that are safe for kids, pets, and the environment. If you have sensitivities or a preferred brand, let us know.
- Do I need to be home during the cleaning?
- No. Most customers aren't. Leave a key, share a door code, or be home — whichever is easiest. We treat your home with the same care either way.
Policies
- What are the terms of cancellation?
- The first cancellation is always waived. After that, a cancellation made on the day of service or by the close of the business day prior carries a 50% penalty. We understand things come up — we just ask our customers to meet our team halfway when a last-minute cancellation happens.
- Are you insured and bonded?
- Yes. Houston Green Maids is fully insured and bonded. Our cleaners are background-checked, trained, and treated as employees — not contractors.
- What if I'm not happy with the clean?
- Let us know within 24 hours and we'll come back and re-clean the area at no cost.
Still have a question?
We're happy to help. Most folks reach us by phone or text — and we usually reply within a few minutes during business hours.